This comment from certain Lanie got my attention:
"sinabi mo pa dito nga dati iyang si artscooking sa riyadh eh. before ang name na gamit niya Ken-ken catering Services if i am not mistaken.laki na ng pinagbago ng set up niya. nagulat nga me at meron na pala siya blogspot now.good for him at nag succeed na pala siya sa business niya po. lanie"
Upon reading this (on a previous post), a rush of memory came to me.
Sometime in 2005, in Riyadh, I was once asked to cater a baptism event. If my memory serves me right, it consisted of 8 menu meal designed for 70 pax. I was a start-up caterer then doing business under the name of 'ken-ken's catering services (inspired by the name of my daughter). The hostess of the event, Lanie, upon learning that I had no food warmer to put the different menu but a measly softdrink cartons wrapped in foil, vehemently expressed her disgust.
I remember her saying that since I do business of catering, it is assumed that I should have those facilities. I was stunned then. I may have perhaps shortsighted things. Because at that time I felt catering is all about good food, and making people happy by taking out from them the difficulty of food preparation. Other than those two, I thought, everything comes after.
Nevertheless, I said sorry. Things did not come out as she expected.
But taking the event with a grain of salt, I still thank Lanie nevertheless. Her disgust may have provided me a moment of sadness. But that sadness proved to be what I needed to re-think my stand in the catering community. Her comments woke me to the reality, that 'a truly service oriented business should go beyond expectation and not fall short of it.'
This is why we allow reactions in this blog (except not related), and we solicit comments from our clients after every catering. This we believe is the way we grow, and this is the way we serve you better.
To the readers of this blog and to our good-natured clients, we wish to impart a message of hope, a message of firm determination, that if you want to achieve something, against all odds, by all means, get it.
Cheers!
Our sponsor:
In the MIDDLE EAST, available at all JARIR BOOKSTORE or ask us for a copy (for only SR35.00)
'Big' is an understatement of the place where the event was held. It's humongous! It is the party place located at the 2nd floor of Iceland located in front of Extra and near the big dome building at the crossroads of Prince Sultan and Querish Streets.
Here's our menu for the occasion:
